Build or launch
Get the structure, economics, people, systems, and controls right before opening or expansion.
People
U.S.-based · Global reach
Staffing & HR
Hospitality staffing requires the right structure, realistic labor plans, compliant practices, capable managers, and a credible employee experience. Cole supports organization design, recruiting, job descriptions, interviewing, onboarding, policies, performance management, scheduling, retention, and difficult transitions while coordinating legal review where required.
What this work is designed to deliverA stronger workforce structure with clearer expectations, better hiring decisions, and more consistent people management.
Discuss this capability How we help
Senior expertise.
Practical execution.
Hospitality staffing requires the right structure, realistic labor plans, compliant practices, capable managers, and a credible employee experience. Cole supports organization design, recruiting, job descriptions, interviewing, onboarding, policies, performance management, scheduling, retention, and difficult transitions while coordinating legal review where required.
Our operating approachNo seagull management. We can enter at the diagnostic, planning, implementation, stabilization, or ongoing-advisory stage—and remain accountable through execution, adoption, and a sustainable handoff.
Assess the current people environment, risks, constraints, and opportunities.
Define the priorities, scope, ownership, timeline, and measures of success.
Build a tailored staffing & hr plan with usable tools and clear accountability.
Support implementation, communication, training, vendor coordination, and change management.
Establish reporting, controls, review cadence, and corrective-action discipline.
Provide executive-level follow-through until the new standard is operating reliably.
When to bring us in
Before a decision.
During a transition.
When performance slips.
Fix or stabilize
Step into an urgent gap, stop leakage, restore accountability, and protect the business.
Improve or grow
Strengthen the operating platform before scaling, transacting, refinancing, or adding leadership.
Flexible engagement
Focused project
A defined issue, deliverable, timeline, and implementation plan.
Fractional leadership
Hands-on senior ownership without adding a permanent full-time executive.
Ongoing advisory
Regular operating review, decision support, accountability, and governance.
Step in where it matters